Privacy Policy

CMR Robotics Limited is an Auckland-based education and coaching business providing robotics coaching programmes, tutoring, workshops, competition support, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, enquiries, enrolments, payments, and services.

We may collect personal information that you provide directly, including names, email addresses, phone numbers, parent or guardian details, student details, and any information you include in an enquiry, application, booking, or registration.

We may also collect operational information needed to deliver our services, such as attendance details, programme preferences, payment and invoicing information, safety or medical information you choose to provide, and communication history.

We collect information when you contact us through our website, email us directly, submit an application, enrol in a programme, request a quote, make a payment, attend a workshop, or otherwise communicate with us.

Some technical information may also be collected automatically through normal website operation, such as server logs, browser information, and analytics data if enabled from time to time.

We use personal information to respond to enquiries, assess programme suitability, manage enrolments, deliver coaching and workshops, communicate with families, process payments, and meet our legal, safety, and administrative obligations.

We may also use information to improve our services, maintain business records, send service-related updates, and communicate about matters reasonably connected to your enquiry, registration, or participation.

When you submit a contact form, enquiry form, or application on our website, we collect the information you enter so that we can respond, assess fit, and manage follow-up communication.

We use this information for service-related communication and administration, and we only use it for broader communications where permitted by law or where you have agreed.

Payments may be processed through third-party payment providers that comply with PCI DSS requirements or similar payment security standards.

CMR Robotics Limited does not store full card details. Payment providers may collect and process payment information in accordance with their own privacy and security practices.

We do not sell personal information. We may share information with trusted service providers where reasonably necessary to run our business, such as website hosting, communications, invoicing, payment processing, or data storage providers.

We may also disclose information where required by law, to protect safety, to enforce our terms, or where disclosure is otherwise permitted under the Privacy Act 2020.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, or alteration.

No system can guarantee absolute security, but we use reputable providers and limit access to personal information to what is reasonably necessary for service delivery and administration.

We keep personal information only for as long as it is reasonably required for the purpose it was collected, to administer ongoing services, to resolve disputes, and to comply with legal, tax, accounting, or safety obligations.

When information is no longer required, we will delete it or de-identify it where reasonably practicable.

You may request access to the personal information we hold about you and ask us to correct it if you believe it is inaccurate.

To make a request, contact us using the details below. We may need to verify your identity before responding.

Because our services are often provided to students, much of the information we receive may be provided by a parent or guardian on the student’s behalf.

We ask families to provide only the information reasonably necessary for us to assess suitability, deliver services safely, and communicate effectively.

Our website may use basic analytics, server logs, or similar tools to understand site usage, maintain security, and improve the website experience.

If analytics or similar tools are enabled, they may collect technical information such as browser type, device information, pages visited, and approximate usage patterns.

Some service providers we use may store or process information outside New Zealand. Where this happens, we take reasonable steps to work with providers that offer appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes in our services, systems, or legal obligations. The latest version published on this page applies from the date it is posted.